A man stood at the counter, leaning towards me as I searched my computer for a book that he was interested in. I could see him picking at spots on his face, pick pick pick, then he rolled the skin, scab, pus, whatever, between his fingers and dropped it onto the floor.
I gave him A Hard Look, but he carried on. It made it difficult to concentrate.
When I gave him his change I was really careful not to make physical contact.
A woman and a boy asked for help finding a book. I told them that the book they wanted was located on the fourth floor. The woman looked a bit peeved, so I helpfully said I would call up and see if they could send the book down, which they did. Her son had a bookmark in his hand, it was a paper bookmark with a piece of string that attached a Harry Potter emblem to it. The mum said the boy wanted to pay by himself. Sure. I smiled, I took the cash, I offered a bag, I gave the receipt.
He tugged at the plastic doodah.
'Don't pull that,' the mum said. 'It will come off.'
He pulled again. They walked 2 steps away from the counter. The woman turned and came back, holding out the broken bookmark.
'This is broken,' she said. 'What are you going to do about it?'
17 hours ago